Delivery and Return Policies

Last Updated: July 7, 2026

Welcome to Shore Express Travel Agency. This Delivery & Refund Policy explains how booking confirmations are delivered and outlines the conditions under which cancellations, changes, and refunds are handled for services purchased through our website.

By booking any tour, shore excursion, transfer, or travel-related service through our website, you acknowledge that you have read and accepted this Policy.

1. Company Information

Company Name: SHOREXPRESS TRAVEL SEYAHAT ACENTELİĞİ LTD. ŞTİ.

Trade Name: Shore Express Travel Agency

Address: Camikebir Mah. Mahmut Esat Bozkurt Cad. Starlight No: 22/6, Kuşadası, Aydın, Türkiye

Phone: +90 554 939 8629

Email: shorexpress@hotmail.com

2. Delivery of Services

Shore Express Travel Agency provides digital travel services rather than physical products.

Once your reservation is successfully completed and payment has been approved:

• A booking confirmation will be sent to the email address provided during checkout.
• The confirmation will include your reservation details, meeting point, departure time, and any additional instructions relevant to your booked service.
• Depending on the service purchased, an electronic voucher or ticket may also be provided.
• Customers are responsible for providing a valid email address and checking their spam or junk folders if confirmation is not received.

If you do not receive your confirmation within 24 hours after payment, please contact us immediately.

3. Reservation Confirmation

A reservation becomes valid only after:

• Full or required partial payment has been received;
• Payment has been successfully authorized; and
• A confirmation email has been issued by Shore Express Travel Agency.

Until confirmation has been sent, availability cannot be guaranteed.

4. Cancellation by the Customer

Unless otherwise stated on the specific tour page or during the booking process, the following cancellation terms apply:

Daily Tours, Shore Excursions and Transfers

• Cancellations made 48 hours or more before the scheduled service start time are eligible for a full refund.
• Cancellations made less than 48 hours before the scheduled service are non-refundable.

Multi-Day Tours or Customized Packages

Different cancellation terms may apply depending on hotels, transportation providers, cruise operators, airlines, or other third-party suppliers. These conditions will be communicated during the booking process.

5. Non-Refundable Services

Certain travel services cannot be refunded after confirmation, including but not limited to:

• Airline tickets
• Ferry tickets
• Cruise tickets
• Hotel reservations with non-refundable rates
• Special event tickets
• Promotional or discounted bookings clearly marked as non-refundable
• Any service purchased from third-party suppliers under non-refundable conditions

Where third-party supplier policies apply, those policies will determine the refundable amount, if any.

6. No-Show Policy

Guests who fail to arrive at the designated meeting point at the scheduled time, or who choose not to participate after the tour has commenced, are considered "No-Shows."

No refunds will be issued for:

• Failure to arrive on time;
• Missed departures;
• Voluntary abandonment of the tour;
• Failure to present required travel documents.

7. Changes to Reservations

Requests to modify reservation dates or participant information are subject to availability.

Although we will make every reasonable effort to accommodate changes, they cannot be guaranteed and additional charges may apply depending on supplier policies.

8. Cancellation by Shore Express Travel Agency

In rare circumstances, Shore Express Travel Agency may cancel or modify a service due to:

• Severe weather conditions;
• Safety concerns;
• Government restrictions;
• Force majeure events;
• Operational requirements;
• Insufficient participant numbers;
• Circumstances beyond our reasonable control.

If we cancel a service before it begins, customers will be offered one of the following options:

• A full refund; or
• An alternative tour or travel date of equal value, subject to availability.

Shore Express Travel Agency shall not be responsible for additional expenses such as flights, accommodation, insurance, or other incidental costs booked independently by the customer.

9. Refund Processing

When a refund is approved:

• Refunds will be processed using the original payment method whenever possible.
• Processing typically begins within 5–10 business days after approval.
• The time required for funds to appear in your account depends on your bank or payment provider.

Bank processing times are outside our control.

10. Force Majeure

Shore Express Travel Agency shall not be liable for delays, interruptions, or cancellations resulting from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters;
• Extreme weather;
• Epidemics or pandemics;
• Government actions;
• Port closures;
• Transportation disruptions;
• Political unrest;
• Terrorism;
• Labor strikes.

Whenever possible, we will work with customers to provide suitable alternatives.

11. Contact Us

For any questions regarding cancellations, refunds, or delivery of your booking confirmation, please contact:

Shore Express Travel Agency

Email: shorexpress@hotmail.com

Phone: +90 554 939 8629

Address: Camikebir Mah. Mahmut Esat Bozkurt Cad. Starlight No: 22/6, Kuşadası, Aydın, Türkiye